I have gained wide experience in outstanding customer service delivery. I communicate effectively face to face and answering telephone inquiries with customers by engaging in friendly conversations and strive to fully meet their needs and expectation. Most of the time while on duty I give directions to customers, listening carefully to their requests and concerns, encourage them to express themselves, in a friendly manner-ask them to clarify their details and information. In addition my responsibilities include multi-tasking and prioritization of administrative tasks, sorting correspondence, responding to emails and letters on behalf of the manager and using the office multi function device, apply problem solving skills, offering medical advice and primarily ensure delivery of high standard customer service. I am required to determine customer needs and provide solutions. I always believe that customer is the center of everything. Good customer service is all about bringing customers back to your company. I have attained a typing speed of 31.3 standard typing words per minute with an accuracy of 100% for 5 minutes using an IBM compatible computer from TAFE South Western Sydney Institute. I have extensively used spreadsheet, database and word processing application and my computer literacy is very high. I use Microsoft Office tools to organized and prioritize my work including the Outlook diary, Outlook reminders, appointment books and the Outlook to do list and its email and calendar functions.I have excellent expertise in Microsoft Power point. My high level of computer literacy will be greatly beneficial at the Company.