-10 Years of experience as a Registered Customer Service with a leading Insurance company in Toronto, Canada.(currently hold OTL license) - Effectively lead the team of 15 people and coordinated more than 300 contact points globally to completed migration project for American Express. - Accomplished 6 years of progressive experience in business management for financial institutions. - Managed challenging operational situations and customer relations with professionalism, enthusiasm and efficiency. - Ability to perform assessments to determine customers needs and establish appropriate resources to meet their requirements.