• Fully experienced with site, operations and employee-relations management • Lean Six Sigma Black Belt (organization-based accreditation) • Trained in client relations and corporate procedures • Seasoned phone, chat & email support agent for Technical, Inbound/Outbound Sales and Customer Service • First-class technical support knowledge and skills • Proficient in MS Word, Excel and PowerPoint • Excellent written & oral English communication skills • Outstanding internet researching, SEO, blogging and e-mail marketing background