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Administrative & Secretarial Customer Service & Account Management

customer service and satisfaction

$30/hr Starting at $150

I'm an individual with detailed insights in the financial and investment, service and recently Tech industry with over 7 years experience.

Over the past years I have spearheaded various operations, leading diversity in teams and transformed numerous perceptions and approaches to customer service engagement and goals. My input has seen business revenue grow in numbers from signing up and retention of 8-10 clients a month to 60-80 clients a month with a turnover of over Kshs 3M a month.

I have been heading a team of Lead generation, Growth, Retention and Acquisition of various clientele at Sterling Capital Limited and now
championing a one man team at Little App; Little pay fuel department with aims at creating revenue for the department and giving
justification to increase members into the department.

My strengths are active listening, intentional communicator, time keeper, critical thinking and prompt decision making.

About

$30/hr Ongoing

Download Resume

I'm an individual with detailed insights in the financial and investment, service and recently Tech industry with over 7 years experience.

Over the past years I have spearheaded various operations, leading diversity in teams and transformed numerous perceptions and approaches to customer service engagement and goals. My input has seen business revenue grow in numbers from signing up and retention of 8-10 clients a month to 60-80 clients a month with a turnover of over Kshs 3M a month.

I have been heading a team of Lead generation, Growth, Retention and Acquisition of various clientele at Sterling Capital Limited and now
championing a one man team at Little App; Little pay fuel department with aims at creating revenue for the department and giving
justification to increase members into the department.

My strengths are active listening, intentional communicator, time keeper, critical thinking and prompt decision making.

Skills & Expertise

Account ManagementClient AdministrationClient ContactClient OrientationCustomer ServiceDecision SupportLead GenerationOperations ManagementOrder Processing

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