My name is Janice and I am a professional with vast experience in transcription and customer service. I have worked in both professions as an independent contractor for more than 10 years. I also have a degree in medical transcription. 

As a transcriptionist, I can provide you a fully proofread transcript with the highest level of accuracy and reliability. I pay strong attention to details, I do research using Google for names, acronyms, terminology and jargon. I pay strong attention to details and have active listening skills. 

I have transcribed podcasts, focus groups, research, lectures, seminars, YouTube videos, phone calls and more. 

As a customer service representative using my active listening skills, I can create a rapport with the customer, making sure they know by the tone of my voice and that I am here to get their needs met. I know how to take orders and multitask, talking and data entry all at the same time, I can take payments, place orders and upsell when the opportunity arises. I am a no nonsense, take action problem-solver who enjoys being the support person to maximize your success.

I am motivated by providing high-quality work for every task I am given with minimum supervision. I am very comfortable with technology and navigating new platforms and systems.