I have 10 years of experience in Customer Service assisting U.K and French customers. Attracting potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintaining customer records by updating account information. Resolving product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers.