It was from my dedication to making sure my clients and or customers are assisted according to what they need and is being given utmost help from me. Being assertive, attentive and analytical made it easy to be able to help my customers efficiently.
To add to it, I make it to the point that I make my customer feel valued by hearing them out and letting them know what I can do on behalf of the company to assist and resolved their concern the fastest I could, as immediate resolution is what customers need and is beneficial to the company as it reduces phone waiting time.