Customer Service Representative Tier II / Technical Support Specialist Tier II with 6 years of experience in email, chat, and telephone customer service; including sales, technical support, escalations, retention, and customer care. I am well-versed with major customer service software, conflict resolution, and a positive attitude. I am very keen to details which made me as consistent on #1 or #2 spot in my previous jobs. Level-headed and calm in stressful situations with well-developed people skills. I was able to meet all of the quality scores for daily, weekly, and monthly reports, and was awarded Excellent Customer Service agent after just four months being with the company. I learned to hone my multi-tasking and time-management skills, value patience, and above all, being a team player. I will be looking forward to helping you grow your business.