Answer incoming calls and emails in an efficient manner Identify customer questions, concerns, and overall needs Provide accurate answers and solutions to customer queries Address customer complaints in a compassionate and patient manner Redirect customers to appropriate teams and/or departments as needed Help sales team generate leads, identify potential leads and forward to sales reps Check voicemail inboxes and return calls in a timely manner Develop professional relationships with ongoing customers through excellent customer service Follow-up with callers on complaint and/or question resolution status Collaborate with immediate team, other customer service teams, sales team, and other company departments to ensure overall customer and product satisfaction Meet or exceed call quotas and sales assist quotas, both personally and as a team unit Follow company communication procedures, policies, and guidelines at all times Perform each duty above with our customers’ satisfaction as the number one priority