Customer Service Associate • Resolves product or service problems by clarifying customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem. • Maintaining a positive, empathetic and professional attitude toward customers at all times. • Responding to customer inquiries in a timely manner. • Acknowledging and resolving customer complaints. • Equipped with strong product knowledge to answer questions efficiently and effectively. • Processing orders e.g. cheques, payments, deposits, disputes and providing consumer banking and financial services. • Keeping records of customer interactions, transactions, comments and complaints. • Ensure customer satisfaction and provide professional customer support.