customer service, chat operator, VA (5242622)

Other

customer service, chat operator, VA

$20/hr Starting at $1K

Provide excellent customer service to customers, responding to inquiries and resolving issues in a timely manner
Utilize problem solving skills to identify solutions for customer needs
Maintain up-to-date knowledge of products, services, policies, and procedures
Accurately process orders, payments, returns, exchanges, and other transactions
Assist with product activation and troubleshooting technical issues
Educate customers on the features and benefits of their devices and services
Follow established processes and procedures to ensure compliance with company standards
Provide feedback to management regarding customer satisfaction levels
Monitor customer accounts for potential fraud or abuse
Remain current on industry trends and changes in technology
Participate in team meetings and training sessions as required
Demonstrate strong communication and interpersonal skills

$20/hr Ongoing

Provide excellent customer service to customers, responding to inquiries and resolving issues in a timely manner
Utilize problem solving skills to identify solutions for customer needs
Maintain up-to-date knowledge of products, services, policies, and procedures
Accurately process orders, payments, returns, exchanges, and other transactions
Assist with product activation and troubleshooting technical issues
Educate customers on the features and benefits of their devices and services
Follow established processes and procedures to ensure compliance with company standards
Provide feedback to management regarding customer satisfaction levels
Monitor customer accounts for potential fraud or abuse
Remain current on industry trends and changes in technology
Participate in team meetings and training sessions as required
Demonstrate strong communication and interpersonal skills

Chat SupportCommunication SkillsCustomer ServicePayment Gateway IntegrationTrainingTroubleshooting