I have 5 years of experience in Customer Service assisting U.S. customersalso I have experience in collections, real statement services and sales. I used to work for big companys like Virgin Mobile, Capital One, Target and Netspend all this campaign are handled by the best Call Center in Nicaragua my origin country. I can provide e-mail and phone support and will do everything I can to delight your customers. Communication is my passion and I firmly believe in fully comprehending customers' needs in order to achieve customer satisfaction so the company can be the customer best friend. Throughout the years of my experience as a Customer Service Agent I have managed to hone skills that are very close to my personality and that I consider essential to quality customer service, such as patience, attentiveness, clarity, positive attitude, time management, empathy, calmness, promptitude and persuasiveness. I am always willing to learn and will fully familiarize myself with the product in order to provide the best possible support to customers.