MBA graduate with 14+ years of experience in customer service industry. I managed customer correspondence, Complaints support, Webchat, IVR, Payroll Management, R&P, Trend Analysis, Management Information Reporting, Process documentation, Process innovation and Bid Management support during my career with a MNC.
I have got multiple awards since from the start of my career and it helped me to create visibility and grow in my career quickly. Awards include best performer, OPEX award, Midas touch, Eureka award for innovation etc