As Customer Service International Coordinator my main responsibilities were: Organizing and monitoring the Customer Service International team's work to accomplish daily tasks as well as increasing customer satisfaction as a result of interacting with them. Training, continuous information, coordination and team development to work efficiently and effectively internally and with other departments. Recommendation for quarterly and yearly performance ratings. Organizing and distributing human resources at work, allocating other resources (eg computers, applications, monitors, headsets, telephones, etc.) and monitoring the daily work of the team according to the established targets and planning; evaluating and reporting on the achievement stage and team results, eliminating deviations from established standards that may have a negative impact. Support the team when situations require it. Participating in the recruitment, selection, and orientation of new employees. Integrate and train new employees in accordance with specific departmental work procedures. The first level of reporting in the hierarchy of the department and the solution as quickly as possible of the difficult service issues reported by subordinates as well as the management of the relationship with the difficult clients or who want to get in touch with a superior. Provide support for calls to initiate and guide the employees in order to offer excellent customer service. Planning, coordinating, evaluating and reporting on departmental projects or activities. Active participation in interdepartmental meetings and company leadership in order to identify new strategies and services to increase the satisfaction of clients and external partners, as well as streamlining the department's workflow by allocating new resources or optimizing the existing ones (job rotation). Keeping informed about process changes, procedures, the commercial offer of the company so that the team can provide accurate information and solutions to customers.