I am a certified Customer Service Representative with over four years of experience providing exceptional support across various industries. My core strengths include effective communication, active listening, and problem-solving, which allow me to handle customer inquiries and resolve issues promptly and professionally. I am highly skilled in using CRM tools such as Salesforce and Zendesk to manage customer interactions, track cases, and ensure efficient follow-up. I have consistently maintained high customer satisfaction scores by delivering personalized service, staying patient under pressure, and turning challenging situations into positive outcomes. My ability to multitask, work in fast-paced environments, and adapt to diverse client needs has allowed me to build strong customer relationships and contribute to the overall success of the teams I've worked with.