Empathetic Customer Service Officer with Over 5 years of experience in logistics and financial industry. With a proven track record of consistently striving and exceeding customer satisfaction to increase revenue growth and clientele. With a strong background in problem solving, I have successfully managed and retain customers with an achievement of revenue growth of over 30% year over year. Known for excellent communication skills, patience and tenacity to manage irate customers. With a Bachelor’s degree in Political Science and Certifications in Customer Service, I am well equipped to exceed customers’ expectations while increasing productivity