Customer Service/Customer Support (39243)

Sales & Marketing

Customer Service/Customer Support

$15/hr Starting at $25

Telecommuting customer service professional with over 20 years client interface experience with in-depth knowledge of sales. Managed major accounts for and worked with companies such as M&M Mars, Hershey, Carnation, Nestle, Caterpillar and Pitt-Des Moines Steel. Self-motivated and versatile. Dedicated to customer satisfaction and client retention. * Customer service and telemarketing skills Accomplishments Multitasking * Handled outgoing calls to clients while utilizing spreadsheet, company website and Zoho or Sales Force CRM system simultaneously to retrieve and update account details. Advancements * Excellent promotion history. * Always willing to learn. Being versatile is beneficial as it results in customer issues being resolved in one phone call by one agent.

About

$15/hr Ongoing

Download Resume

Telecommuting customer service professional with over 20 years client interface experience with in-depth knowledge of sales. Managed major accounts for and worked with companies such as M&M Mars, Hershey, Carnation, Nestle, Caterpillar and Pitt-Des Moines Steel. Self-motivated and versatile. Dedicated to customer satisfaction and client retention. * Customer service and telemarketing skills Accomplishments Multitasking * Handled outgoing calls to clients while utilizing spreadsheet, company website and Zoho or Sales Force CRM system simultaneously to retrieve and update account details. Advancements * Excellent promotion history. * Always willing to learn. Being versatile is beneficial as it results in customer issues being resolved in one phone call by one agent.

Skills & Expertise

Administrative AssistantBasicCCustomer ServiceCustomer SupportData EntryExcelGoogle CalendarGoogle DocsLive ChatMicrosoftOrder EntryPayment ProcessingPaypalProcessingSalesSkypeWindowsYahoo

4 Reviews

Adam's Web Design says,

It has been a pleasure working with Janean. She is very friendly and has good customer service skills.

for Telephone Sales Rep on Oct 23, 2010
Adam's Web Design says,

We just started working with Janean, but so far she has been very pleasant to deal with, she is very friendly and has good communication skills, I think she will be a good fit going forward for our projects. So far, so good!

for Telephone Sales Rep on Oct 13, 2010
NeedHelpSF says,

EXCELLENT WORK - HIGHLY RECOMMENDED

for Telemarketing Help Needed on Aug 05, 2010
NeedHelpSF says,

Janean did an amazing job on our telemarketing project, and I would highly recommend her to anyone looking for telemarketing or customer service assistance. She provided regular updates of her progress, made excellent suggestions regarding our script and approach, and documented the results of each call that she made. I look forward to using her services again - Thank You!

for Telemarketing Help Needed on Aug 05, 2010

J. Reich