Resolve customer complaints via phone, email, mail, or social media. - Use telephones to reach out to customers and verify account information. - Greet customers warmly and ascertain problem or reason for calling. - Cancel or upgrade accounts. -effectively probing to identify issues with computers and software usage. -provide technical troubleshooting steps in order to resolve the issues, e.g. password resets. virus and spyware removal, email issues, slow and freezing windows, installation of various software and printers. - Assist with placement of orders, refunds, or exchanges. - Advise on company information. - Take payment information and other pertinent information such as addresses and phone numbers. - Place or cancel orders. - Answer questions about warranties or terms of sale. - Act as the company gatekeeper. - Suggest solutions when a product malfunctions. - Handle product recalls. - Attempt to persuade customer to reconsider cancellation. - Inform customer of deals and promotions. - Sell products and services. - Utilize computer technology to handle high call volumes. - Work with customer service manager to ensure proper customer service is being delivered. - Close out or open call records. - Compile reports on overall customer satisfaction. - Read from scripts. - Handle changes in policies or renewals.