I am a highly skilled, self-motivated, computer savvy, and hardworking freelancer who will be a great addition to your company. I have been with the Customer Service Industry for several years and have worked as a Retention Specialist for almost two years in a BPO company here in the Philippines.
I handled outbound, inbound, and chat support accounts. I have learned to understand effectively and resolve customer issues and work etiquettes (Resolution, Acknowledgement, and Empathy). I answered calls and emails are coming in, following up for customer's orders, tracking information, initiating return requests, following up on their refunds and replacements.
I have maintained customer satisfaction and repeat business by genuinely caring about my client's products and communication needs. I am passionate about my job, and that always comes across in the quality of my work.
My Key Specialities:
▸ Administrative Assistant
▸ Cold Calling/Appointment Setting
▸ Data Entry
▸ Data Profiling
▸ Social Media Marketing (Facebook, Instagram, YouTube, LinkedIn)
▸ E-commerce
▸ Email Marketing
▸ Lead Generation
▸ Web Research
▸ Customer Support - Email/Chat
▸ Scheduling Appointments
▸ Customer Service Management
▸ MS Excel and Word
▸ Google Docs and Spreadsheet
Please, feel free to contact me to discuss any suitable position further.
Best regards,
Jeffrie Tecson