I'm a friendly, outgoing person with a lot to offer in terms of sales and customer service experience. I always give 100% effort in everything I try and I always performed well in targets based roles. Throughout my career I've discovered how to effectively understand the needs of my clients and provide high standard service to all customers. From September 2016 and as my current position, I got promoted as part of WFM (Work Force Management) Real time analyst -- A department responsible of ensuring that the campaign has enough number of skilled people on certain shift or time. WFM department monitors real-time queue volume, to ensure good quality of service level. - Wherein responsible for creating standard reports that shows performance of the Process/Center to be prepared on a regular basis (Daily,weekly,monthly) collected from different resources. - Maintaining a data base in which the following information will be stored and readily available if needed. - Center/Process/Agent performance data. - Addition and attrition data. - Provide statistical information whenever needed. - Ensure that all process activities of operations adhere to the company/client's Norms. - Recommend resolutions for process improvement and promote automation awareness by reducing (if not eliminating) manual tasks. - Liaise with other teams/departments to understand Process/Business reporting needs - Operations' schedule I'm also passionate to be trained for new tasks, acquire additional knowledge, or learn more new things or methods. I'm a person who's very eager to have more improvement by accepting the challenge to excel on fields where I currently don't have any (has less) experience.