I've been working as Customer Service/ Sales associate for the past 8 years for an E-commerce Companies. (4 years of being a freelancer and was hired from another platform) I've been helping all kinds of customers from live chats to emails and I always give my 100% to resolve all the issues that they have. Furthermore, I am the one who created the macros and templates for the companies I've worked with and I'll be happy to share with you all my work samples if it's needed in our further discussions. Aside from my work experiences, I am detail oriented. very keen to details and very punctual. I never had any attendance issues from the past as I hate lates and absences. I am an expert in using the following tools: Microsoft Office, Google Suites, Google Sheets, Gmail, Shopify, Helpdesk, Freshdesk, Gorgias, Zendesk, Asana, Clickfunnels, Magento, Shipstation, Snapengage, Helpscout, Clickbank, and Limelight.