I am a driven and hardworking individual with over 18 years of experience in the customer service industry. I know firsthand how to interact with customers via phone, email, and chat. Because of my commitment to producing outstanding work, I was promoted as a quality assurance analyst and a team lead dealing with clients, developing and managing people to bring them to their full potential to meet company goals. My goal is to provide the best possible outcome for my clients with the knowledge and skills I have acquired from my years of experience. I have worked most of this time in a BPO setting for the travel and airline industry and the last five years virtually for a staffing and e-commerce company. Throughout my time online, I have learned to work with these programs (excluding company dashboards):
Intercom
Slack
Asana
Freshdesk
Shopify
BigCommerce
CRM