Working with one of the major telecommunication company in Australia over the last 5 years has given me a vast knowledge when it comes to customer service, telemarketing, technical support and complaints handling. I took supervisory calls and resolve almost all escalated calls/issues. I have exceptional skills in grammar, punctuation, and spelling. I have a great ear for American and British accents and understand the regional accents. I am a type of person who really strives for excellence.