Highly experienced and motivated professional with more than 11 years of work experience working 7.6 years full time with renowned organisations and 4 years part time independently. I have 5 years of full time customer service experience handling customers, clients and corporates from India , US, UK , Australia , New Zealand and other parts of the world too while working with renowned organisations such as Convergys , American Express Banking Corp , Barclays Bank and High Commission. I have great comprehension , understanding and problem solving skills . I have completed post graduation in MBA (Masters in Business Administration) and graduation in English (Hons) from reputed institutes.I am proficient in English language and have excellent communication skills and a variety of skill set . I can understand customer / client requirements well and can suggest best outcomes and solutions meeting their perceived needs and requirements which are in line with company policies and guidelines .I also incorporate client and customer feedbacks well for any process , product or policy enhancement for company. Have worked on various CRM softwares for handling customer requests . Some of the industries that I have worked with are banking , HR recruitment and benefits Management and Travel . Please provide access to any CRM software that you'd like me to use for the project ! * Mode of communication : Message or voice/ video call