Hello! Thank you for taking the time to visit my profile. I have been doing customer-facing roles for over 10 years. I have worked with big BPO companies in the Philippines where I have developed my communication, problem-solving, organizational, multi-tasking, and convincing skills with any kind of customer.
I am proficient in English, both written and oral, and well-versed in communication channels like phone, email, and help desk/tickets. I pride myself on being extremely professional in dealing with clients and that manifests in the years I have of doing customer-facing roles where I thrive to this day. My solid professional background includes expertise in:
- Email Support
- Inbound / Outbound Phone Support
- Help Desk/Ticket & Live Chat Support
Knowledge of:
- Replyco
- Linnworks
- Asana
- Amazon Seller Central
- Shopify
- eBay
Customer service has always been my passion. Throughout my career, I have gone beyond basic requirements to give customers top-notch service. Please reach out at arzheealicante@gmail.com and let's talk!