Dynamic and results-oriented professional who is competent in multi-tasking skills to handle a high-volume workload while dealing effectively with interruptions. Creative problem solver with the ability to resolve conflict and perform work with little or no supervision. Communicate clearly and effectively with diverse populations in written, verbal, and presentation formats. Strong leadership skills with a broad knowledge of BPO operations and workforce management. Recognized as a resourceful and goal-oriented individual with strong organizational skills. Equipped with an excellent work ethic, a sense of responsibility, and a commendable track record of dependability.