I have over 7 years of experience in the Business Process Outsourcing industry and handled different accounts such as Telco, Retail, Sales, Technology, and Security. Currently, I'm in my first year as a Corporate Trainer at Everise (formerly C3/CustomerContactChannel), where I design effective training programs, liaise with managers to determine training needs and schedule training sessions, conduct seminars, workshops, individual training sessions, prepare educational materials such as module summaries, videos, and LMS, support and mentor new employees.
In my previous experience, I worked with Sitel, VXI, Teleperformance, and Sykes and partnered with International companies such as Bell Canada, AT&T, T-Mobile, and Google where my line of duty is to provide a world-class customer experience. Over the years of experience, I am proud to say that I can effortlessly train my students in any field/subject in relation to the call centre.
I am deeply passionate about developing their skills and communicating effectively to help people navigate their careers and achieve their career goals. As of this date (March 2023), I handled 3 training classes, including an international class with a current throughput of 87%. I also conducted upskill training sessions for our tenured employees.
If you catch me outside of work, I'm a motorcycle geek, particularly in scooters and sports bikes. I started driving a motorcycle when I was 14 years old and have had 6 motorcycles. I love social media too!
Furthermore, I am an expert in business software such as Salesforce, Zendesk, Citrix, Workday, MS Office, GSuite, Computer Hardware and Software, and LMS.