Over the years, I have gained plenty of diverse skills, qualities, and experience that have helped me to become a proficient and highly effective Customer Service Representative and Virtual Assistant. I would describe myself as resourceful, customer-focused, flexible, and someone who will go out of their way to deliver exceptional service.
As a Customer Service Representative, my tasks mainly involved communicating and responding promptly to customer inquiries through various channels, acknowledging and resolving customer complaints, maintaining a positive, empathetic, and professional attitude toward customers at all times, and knowing our products inside and out, processing orders, forms, applications, and requests, keeping records of customer interactions, transactions, comments, and complaints, communicating and coordinating with colleagues as necessary, providing feedback on the efficiency of the customer service process, ensuring customer satisfaction and providing professional customer support.
As a Virtual Assistant, I do administrative work which mainly involved data entry, processing orders, performing market and online research, responding to emails and phone calls from customers and suppliers, managing contact lists, handling and scheduling appointments, organizing the manager's calendars, and performing other duties as assigned by management.
As a Lead Generation Specialist, I conduct lead generation, prospecting, and qualifying potential new clients, researching companies to create strategic communication plans, educating prospective clients on our product/services, scheduling calls with prospective clients via phone and email (including cold calling), and responding to requests from customers as needed in a courteous and professional manner.
I have advanced skills in customer handling, customer satisfaction, phone support, Email Management, Research, Content Creation, Lead Generation, Social Media Management, SEO, and Data Entry.
I also have basic knowledge of Microsoft Office Suite including Word, Excel, PowerPoint, Google Drive, Google Docs, Dropbox, and Outlook, as well as Asana, Infusionsoft, Hubstaff, Trello, HubSpot, Salesforce, and many others.
I loved how every day was a bit different and I got to work with great people who had a lot to teach me about customer service and other administrative tasks. I learned to hone my multi-tasking and time-management skills, value patience, and above all, be a team player. I have also received several awards for my exceptional performance as a customer service representative. I am confident that I can make a positive contribution to your team.