I can provide professional customer service through different platforms : Live chat , Email, and social media pages. I am a very friendly customers oriented person with 5 years in the customer service field, customer satisfaction is my passion i'm able to handle customer issues and resolve and reach customer satisfaction promptly. I have taken a soft skills course for handling customers, i have worked as a customer service representative over the phone for 2 years, and over chats and email and different social media platforms for one year, then i was promoted so customer service leader and trainer and then promoted to a customer service manager. I will be able to handle all customers patiently even in rush hours and offer a simple friendly service that will rectify any issue the customer may have in the spot. My area of expertise : - Live chat for e-commerce businesses. - Responding to Emails. - Responding to customers inquiries via Facebook, Instagram , Twitter. - Responding to customers comments via Facebook, Instagram , Twitter. - Handling back office tickets.