Customer service is the act of providing support to both prospective and existing customers. Customer service professionals commonly answer customer questions through in-person, phone, email, chat, and social media interactions.

When 86% of customers quit doing business with a company due to a bad experience, it means that businesses must approach every support interaction as an opportunity to acquire, retain, or up-sell. Good customer service is a revenue generator. It gives customers a complete, cohesive experience that aligns with an organization’s purpose.

Being a customer Service expert i believe in the following qualities are inevitable

Patience, Attentiveness, Emotional intelligence, Ability to communicate clearly, Problem solving skills, a methodical approach, Creativity and resourcefulness, positive language, Product knowledge, Time management, Goal-oriented, Empathy and Willingness to learn.