I've been a customer service agent for about 8 years. I'm trained in the British, American and Austrian Accents so a native american's acccent is easy. Besides, I've experience in various process both technical and non-technical. In terms of technical. it is a Tier 3 ATT ConnecTech support, a level of support nobody in technical backgrounds provide these days. Besides that, Notably I've also worked with sales processes. In both of these ATT processes I've been a process trainer and a voice and accent trainer. With the best agent and trainer awards, I've also gone through two different training certification programs which means that if we in the future want to expand, I'm the best person to equip others down the lane. In addition, I've another agent ready if in case another support equal to my caliber is required. I'm available 24/7.