7+ years experience in customer service, virtual assistant admin support, desktop technical support. B.Com (hons) from Calcutta University. HSSLC from NIOS. HSLC from CBSE, New Delhi. • Diploma In Software Management ( DISM ) • DOEACC ITES Call-Centre Training • Recruitment Manager • Sr. Associate TSR (Dell) • Sr. Provisioning Executive Presently working for the past 8 mnths as Senior Process Specialist at On process Technologies ltd. Sector V, Saltlake, Kolkata SKILLS: Experience in Customer Handling