With over 12 years of experience in the Call Center and BPO Industry, I am the go-to Virtual Customer Service Specialist that you are looking for. I help my clients keep communication with their customer base open and active through support tickets, emails, phone calls, and chat channels which can be done in real time or by follow-ups. All the clients that I have worked with as a Customer Service Specialist can attest to the face that their service level was always well kept and customers were happy and kept returning for products or services. Along with that fact, reports have shown that I have always exceeded targets while still keeping in line with the company's policies. If you are looking for a guru in Customer Service then let's work together.