I worked in the hospitality and retail industry as a customer service representative, and I understand the key role CRS plays in maintaining long-term relationship with customers. The most significant characteristic of my support is that I love helping clients and I'm people person who is naturally pleasant to customers even if they are having a bad day. My mission is to keep the customers happy by assisting them as quickly and awesomely as possible. That is where I step in.
This how I'm going to help you with your CRS needs.
- Respond to customer requests in a timely and accurate way via email or Slack.
- Analyze customers’ requests to understand common issues and needs.
- Update our internal knowledge base with useful information gathered from the communication with the customers.
- Participate in building internal processes and procedures to make them as effective and efficient as possible.
- Gather feedback from the customers and propagate it to the relevant teams.
- Follow up with customers to ensure their issues are resolved.
- Collaborate with other teams in handling and overseeing customers’ payments.
I am more than willing to learn about products and services to help me provide the best possible support to customers. I am available for the short or long term and pride myself on delivery high quality, fast and accurate services.