Versatile Virtual Assistant & Customer Support Agent | Available 24/7 

Hi there, my name is Sameera! Welcome to my profile & thank you for visiting! 😃 

I have over 6 years of experience working in the Customer Service industry, and my portfolio will demonstrate that I am an excellent fit for your needs. I aim to solve problems quickly while satisfying clients, going above and beyond to build loyalty, and providing an exceptional experience. I am resilient when it comes to troubleshooting and dealing with difficult clients, and I always give my best to any assignment I receive. 

Working in several customer service departments has taught me how to efficiently understand and navigate various tools, systems, and portals. I can work with minimal supervision, multi-task, and am easy to train because I have the eagerness to learn. 

✨ My areas of expertise are:✨ 

✦ Customer Support (Phone / Chat / Email ) 

✦ Customer Service Management 

✦ Data Compilation &Analysis 

✦ Customer Satisfaction & Relation 

✦ Customer Analytics 

✦ Performance Management 

✦ Continuous Process Improvement 

✦ Creative Problem Resolution 

Applications, tools, and websites I have worked with ⬇️: 

✦ Google Sheets ✦ Google Docs ✦ Google Drive ✦ Microsoft Excel ✦ Microsoft Word ✦ Slack ✦ Salesforce Lightning ✦ inContact ✦ Zendesk ✦ LiveChat 

If you want to know more about me, feel free to send me a message. I am waiting to hear from you! 😉