•Experienced team leader with seven years of work in a call center environment. •Excellent in customer care and complaint handling. Also proficient in Microsoft Office applications especially Microsoft Excel (can do reports, pivot, complex formulas, presentations). •Customer satisfaction is always my priority. Can work with minimum supervision and is timely and fast-learner. •I am flexible and can provide e-mail support, chat support, inbound /outbound calls if needed according to your business needs.