I had been on the customer service industry for roughly 10 years now and I had been more than immersed in handling different types of customers on any platform, may it be via phone, email or chat. Catering and assisting almost all types of customer queries is something that I am accustomed to and here are some of the reasons why: I had been a Technical Support Representative for 3 years assisting and troubleshooting connectivity issues. I then took on the task of an Order Manager for less than a year. As an Order Manager, it was my main responsibility to ensure that all orders were within the scheduled milestones, so it was of great importance to be very organized as I need to track orders on a daily basis. I was also the key link in communicating with our customers on all inquires like delayed orders and inventory questions. I was then promoted as a Billing and Customer Care Supervisor. Part of my main responsibilities was to take care of unresolved and escalated billing issues.