I have wide experience in terms of Customer Service both email and phone support. I worked as a Customer Service Agent with Expedia for 4 years in a call center. When I moved to work from home in 2016, I have handled customer support tasks for e-commerce clients who have businesses through Amazon and Shopify. I have experience with Freshdesk, Zendesk, Asana, Gorgias, Slack, and other similar platforms. I also managed social media account and create branded content ad. I consider myself an expert e-commerce customer service agent. I have experience managing an entire customer service platform and a team of agents. I was able to create customer service or email handling workflows and email templates for common and complicated issues. I can work independently and with minimal supervision.