My 3 years experience in the customer service industry or BPO industry has taught me how to both reach and exceed customer's expectations and provide the service that they can count on. I am a focused person, and I'm always willing to go beyond the minimum expectations to make sure I serve customer needs. I approach new situations with enthusiasm and enjoy the challenge of learning something new in my work. I have assisted all types of customers in all types of settings. Also, I realize that customers are the most important part of building a business, and keeping customers satisfied can lead to sustaining loyal customer. Acquiring and maintaining loyal repeat business as well as spreading the word of your business through these loyal patrons is of the utmost importance in every company.