A level headed, calm and unflappable individual who is able to carry out any customer service role professionally and effectively. I have a long track record of increasing customer loyalty and retention, while having an in-depth understanding of the tasks, responsibilities and skills involved in customer service work. I always keep my customers updated on issues important to them and work hard to meet requests for information in a timely and efficient manner. I have reliable internet connection and home phone service. (Verizon Fios)