I have a solid experience working in the outsourcing industry as a front liner. I can take care of supporting the team as well as I handled new hires nesting period. I have a Supervisory Level management experience. The tasks included are: 1. Handling 15-20 agents in meeting the KPIs set by the clients based in the US 2. One-on-one coaching/group coaching to identify the strength and needs improvement and set our action plans to hit the goals 3.. Deliverables: daily data entry of our calls with good and bad rating, call evaluations, timekeeping corrections 4. Collaborations with our resources and business units - Human Resources, Floor Coordinators, Schedulers. Quality Assurance