I am an analytical, value-driven, and detail-oriented IT Project Manager/Application Support Lead with eight (8) years of experience with multifaceted roles requiring project management, project coordination, project testing, service transition, and production support. I am hardworking servant-leader with extensive experience in coaching local and global development teams to achieve objectives. I am ITIL v3 certified and have experiencing handling support tickets using HP Service Manager, Service Now, and JIRA. For project management, I have used Excel and Trello for monitoring project activities and ensuring that assigned tasks are completed on schedule.