I am a hardworking, passionate and reliable individual who has over 7 years of experience providing professional, efficient, world-class and high-quality service to various call center companies supporting the United States, United Kingdom, Australia, and Singapore market. I am skilled in communicating with clients over the phone/chat/email. I am very experienced with using *Zendesk, *Zopim, *Slack, *Google Sheets, *Microsoft office (*MS Excel, *MS Word, Etc.), *Hangouts, *CRM, *Salesforce, *Citrix, *VMWare, *Ring Central, *GoDaddy, *GroupMe, *Line2, and am eager to learn to use any new tools that would get the job well done for you and your team. I am also very experienced with *Customer Support, *Customer Service, *Chat Support, *Email Support, *Collections and Negotiation, *Sales, *Appointment Setting, *Technical Support, *Phone Support, *Medical Transcription, *Data Entry, *Document Management, *Reports Analysis *Quality Analytics, and *Team Management. I am very well versed in the English language and an eager beaver in terms of customer satisfaction, Leadership, and discipline. I am also self-reliant, very keen to details, a great team player and can easily find ways to motivate myself and my co-workers. I am looking forward to working with you in providing excellent customer service and anything else you may need help with!