Experienced Customer Service Representative with a demonstrated 7 years of working in customer service industry.
•Excellent communication skills, both written and verbal.
•Strong problem-solving skills and ability to think creatively to find solutions.
•Ability to work independently and as part of a team.
•Proficiency in using customer service software and tools.
•Ability to multitask and prioritize competing priorities.
and I can:
•Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
•Provide solutions to customer issues and concerns, and follow up to ensure customer satisfaction.
•Document all customer interactions accurately and thoroughly in the company's customer service database. •Collaborate with other departments to resolve customer issues and provide timely updates to customers on the status of their inquiries
•Identify opportunities to improve the customer service experience and work with management to implement changes as needed.