• 2 years’ successful experience in customer service, working as a representative for AT&T at Convergys Bogota in the customer service operation through voice and chat channels. World-class customer service, troubleshooting and problem solving, call center operations, complaint handling, reports and documentation, solid computer skills. Ability to analyze and generate strategies to achieve goals regarding regular call center metrics such as; Hold, Transfer rate, Customer Satisfaction. Bilingual (English/Spanish), availability: according to Company requirements. Synopsis of Achievements • Increased Customer satisfaction • Improve my English language level • Develop successful team work • Increased my time management skills • Increased my typing, spelling, reading and multitasking metrics. • Satisfactorily work under pressure