S&B is a dynamic, full service call center services company. We specialize in customer acquisition, customer retention and customer care. We offer our clients the highest quality service at every touch point. S&B possesses a wide array of call center services knowledge and expertise. Our call center services, capabilities and talented team enable us to seamlessly pursue your specific needs and goals across any market or industry. The caliber and variety of clientele that we service is a testament to the level of quality and flexibility we are accustomed to providing. From business-to-business and business-to-consumer sales to customer service, order taking email support, billing, technical support and chat support. S&B has the experience and the skills needed to make your call center outsourcing project a success. Contact us so we can discuss joining as a team and how my team of professionals can make your company continue to be a success. When companies decide to focus on their core competencies and lowering costs, a common consideration is to outsource call center services. Often the single biggest concern for companies who are considering outsourcing is losing control of their project and a drop in quality. Quality can be lost through poor communication and loss of timely information. That is why S&B’s call center outsourcing programs are designed to give you as much information as you desire in order to oversee your customer relationships as if the call center was just down the hall. We recognize that S&B a is an extension of your company and that we are a team. Money savings – Avoid the capital expenditures associated with creating, managing and maintaining an in-house call center – i.e. technology, human resources, overhead, etc. The average annual call center outsourcing contract represents only a small percentage of the start-up and expansion costs associated with a state-of-the-art call center. In-house call centers remain more expensive over the long term with constant upgrades of IT systems and a continual churn of call center staff. Focus on core competencies – Call center outsourcing frees up valuable time for you and your key employees, making your business more efficient and profitable. Enhance the quality of your customer service efforts – Call center outsourcing provides increased business hours, flexible call-handling capacity, no long hold time and few dropped calls, state-of-the-art automation, and superior operational efficiency, including disaster recovery capabilities. As a matter of fact our first client is still with us today. You will have access to all of our sources and our Super Skype chat room to monitor the behaviors of my professionals when ever you like. Join a team of professionals and let us take your calls today at a discounted price. Contact us for more details.