I have solid experience in Customer Service mainly phones, chat, and emails for 3 years. I provide excellent service to the customers. I also act as a Quality Assurance Specialist, who monitors phone calls and surveys as well as auditing. This is to check if representatives are giving proper expectations, how they handle the customers and provide correct information based on company policies and procedures. I transcribe customer’s verbatim from surveys we get every day. I have minimal experience in data entry, lead generation, and telemarketing or sales. Customers appreciate that I have a clear voice and they understand me.