I have 3 years of experience in customer service and a total of 7 years experience in ESL industry. I`ve handled more than 5,000+ call inquiries about their itineraries and faced different people in different nationalities which helped me further my understanding in customer service.
My main goal is to provide my client with a satisfactory service so they can feel confident that someone is looking out for their best interests. I have an experience handling clients`itineraries such as managing bookings ,cancellations and calendar syncing to avoid double bookings.
I am familiar with the services below:
►Managing Reservations
►Guest Communication
►I can set up listings on platforms such as Airbnb, TripAdvisor,Booking.com, ETC
►PMS integration
►Property Management System Software: Guesty-app, SmartBNB/Hospitable, NewBook, Hostfully, TurnoverBNB, bookingsync
Technical Skills:
►Data entry Forms:
•Microsoft Word
•Microsoft Powerpoint
•Google Docs,
• PDF form
►Appointment Setter
►B2C: Zendesk, through Zoho, Salesforce, Gmail, Freshdesk
•Technical support
Other skills:
•Problem Solving Skills
•Product Knowledge
•Process Improvement Skills
•Effective Communication Skills
I always put my 100% focus at my work and I always aim for excellence.
I will help you to get the success that you are aiming for.