I have  3 years of experience in customer service and a total of 7 years experience in ESL industry. I`ve handled more than 5,000+ call inquiries about their itineraries and faced different people in different nationalities which helped me further my understanding in customer service.

    My main goal is to provide my client with a satisfactory service so they can feel confident that someone is looking out for their best interests. I have an experience handling clients`itineraries  such as managing bookings ,cancellations and calendar syncing to avoid double bookings.

I am familiar with the services below:

►Managing Reservations

►Guest Communication

►I can set up listings on platforms such as Airbnb, TripAdvisor,Booking.com, ETC

►PMS integration

►Property Management System Software: Guesty-app, SmartBNB/Hospitable, NewBook, Hostfully, TurnoverBNB, bookingsync

Technical Skills:

►Data entry Forms: 

•Microsoft Word

•Microsoft Powerpoint

•Google Docs,

• PDF form

►Appointment Setter

►B2C: Zendesk, through Zoho, Salesforce, Gmail, Freshdesk

•Technical support

Other skills:

•Problem Solving Skills

•Product Knowledge

•Process Improvement Skills

•Effective Communication Skills

I always put my 100% focus at my work and I always aim for excellence.

I will help you to get the success that you are aiming for.