Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success. Assisted in the managing of the company database and verified, edited and modified members’ information. Took inbound calls, solved customer complaint or concerns. Created new processes and systems for increasing customer service satisfaction.Expressed appreciation and thanked customers for being a loyal customer. Took payments over the phone and verified all customer information. Worked under strict deadlines and responded to service requests and emergency call-outs.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.Served as the company's only bilingual Spanish/English customer service representative.Guaranteed positive customer experiences and resolved all customer complaints.Compiled weekly monetary reports and records for managers. Scheduled services and documented customer's account with information.