I have over three years customer service experience having worked both in telemarketing as well as face-to-face customer interaction, which attests to my great passion in delivering customer happiness. My familiarity in CRM tools such as Airtable and Teams, as well as Jira in issue tracking and escalation will guarantee minimum time adjusting to new software. I am versatile with above par writing, and top-notch transcription skills. I am well organized, committed to delivering quality work, and enthusiastic!